FAQ

ORDERS & SHIPPING

We give free shipping on orders over £50, for all shipping information please visit this page. this page.

We process and ship all orders within 24 hours, Monday through Friday.

As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way. You can track your order here.

Once an order has been placed, it cannot be cancelled. But don’t worry—you can always return it within 30 days of delivery if you change your mind.

Yes! We offer free shipping on all orders over £50.

Nope—we cover all duties and taxes for international orders.

If you notice an error in your shipping address, please reach out to us right away at wegotyou@sassysaints.com. While we’ll do our best to help, we can’t guarantee changes once your order has been processed.

Unfortunately, we can’t update delivery addresses once an order has been placed. Please double-check your details before confirming your purchase.

Once your return has been received and approved, your refund will be processed within 3–5 business days (timing may vary depending on your payment provider).

RETURNS

We’re so sorry! Please email us at wegotyou@sassysaints.com with photos of the damage, and we’ll send you a replacement right away.

If you received the wrong item, just email us at wegotyou@sassysaints.com and we’ll get the correct one sent to you as quickly as possible.

Simply contact our support team at wegotyou@sassysaints.com and they’ll guide you through the return process.

You have 30 days from the date of delivery to return your order. Please note that return shipping costs are the responsibility of the customer.

PRODUCTS

You can try our products risk-free up to 3 times. If you don’t see the results you were hoping for, we’ll give you a full refund—no questions asked. For all the details, please check our Refund Policy.

You can view our tutorials here: Tutorial Videos.

We don’t recommend using our products during pregnancy. If you have any concerns, please consult with your doctor before use.