Return & Refund Policy

Return & Refund Policy

Sassy Saints B.V.

Last Updated: 07/04/2026


This Return & Refund Policy explains your rights and our obligations when you return a product purchased from Sassy Saints B.V. ("Sassy Saints", "we", "us"), registered with the Dutch Chamber of Commerce (KvK) under number 78771307, with an address at Keizersgracht 62, 1015 CS, Amsterdam, the Netherlands.


This policy covers both our voluntary commercial guarantee and your statutory rights under EU and UK consumer law. Your statutory rights are never affected or limited by our commercial guarantee — if anything, our guarantee goes further.


I. Our 100-Day Money-Back Guarantee (First Orders Only)

We want you to feel completely confident trying our Gel Wraps for the first time. That's why we offer a 100-Day Money-Back Guarantee on your first order — so you can experience them properly, risk-free.


What Is Covered

  • This guarantee applies exclusively to Sassy Saints Gel Wraps.
  • This guarantee applies exclusively to your first order.
  • If you are not happy within 100 days of receiving your order, you may choose either a refund or a free replacement.


Your Options

If you are not satisfied within 100 days of receiving your first order, you can choose one of the following:


  • Option 1 — Refund. A refund for the gel wraps you have used (up to 2), plus a full refund for any unused, returned wraps from the same order.
  • Option 2 — Free Replacement. Two replacement gel wraps sent free of charge, so you can try again using our tips and tricks.


Refund Amount for Partial Use

If you have used up to 2 gel wraps from your order and wish to return the remainder:


  • You will receive a refund for the used gel wraps based on the per-unit price of your order.
  • You will receive a full refund for any unused, unopened gel wraps that are returned to us within the 100-day period.
  • The refund amount will be the same unit price regardless of how many wraps were in your original order.


Conditions of the Guarantee

To keep this fair for everyone, we ask that:


  • No more than 2 gel wraps from your order have been used.
  • You contact our support team before returning anything — we may be able to offer personalised tips that resolve the issue.
  • Any unused, unopened gel wraps from the order are returned to us.
  • The claim is made within 100 days of receiving your order.


Our support team is always happy to help improve your results. Many customers see a significant difference with small application tweaks.


Return Shipping Costs — First Orders

  • For unused, unopened returns under this guarantee: return postage is the customer's responsibility, unless the item is faulty or incorrect.
  • For used gel wrap returns under this guarantee: no return is required for the used wraps. Unused wraps from the order must be returned at the customer's expense.


When the Guarantee Does Not Apply

Refunds or replacements under this guarantee cannot be offered if:


  • More than 2 gel wraps from the order have been used.
  • Products are damaged due to misuse or incorrect application beyond reasonable use.
  • The claim is made outside the 100-day guarantee period.
  • Hygiene standards have been compromised on returned items.


II. Second and Subsequent Order Returns — Statutory Right of Withdrawal

For your second and any subsequent orders, you have a statutory right of withdrawal under EU and UK consumer law. This means you may return your order within 14 days of receiving it, without giving any reason.


The 14-Day Withdrawal Period

  • You have 14 days from the day you or a person designated by you physically receives the goods to notify us of your intention to withdraw.
  • To exercise this right, you must notify us clearly before the 14-day period expires. You may use the Model Withdrawal Form in Appendix A of this policy, or contact us directly at wegotyou@sassysaints.com.
  • Once you have notified us, you have a further 14 days to return the goods to us.


Important — Hygiene Exception for Opened Products

Please note that under EU and UK consumer law, the statutory right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.


Gel wraps that have been opened or used fall within this exception. This means:


  • Unopened, sealed gel wraps may be returned within 14 days for a full refund.
  • Opened or used gel wraps cannot be returned under the statutory withdrawal right.
  • If you have opened a product and are unhappy with it on your second or subsequent order, please contact us at wegotyou@sassysaints.com and we will do our best to assist you on a case-by-case basis.


Return Shipping Costs — Second and Subsequent Orders

  • Return postage for second and subsequent order returns is the customer's responsibility.
  • We recommend using a tracked shipping method. We are not responsible for items lost in transit.


Refund Timeline

We will process your refund within 14 days of:


  • Receiving the returned goods, or
  • Receiving proof that you have returned the goods, whichever occurs first.


Refunds will be issued to the original payment method used at the time of purchase. We will not charge any fee for the refund itself.


III. Additional Rights for UK Customers

If you are located in the United Kingdom, you have equivalent rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights under UK law are the same as those described in Section II above and are not affected by this policy.


For faulty goods, UK customers have the right to a repair, replacement, or refund under the Consumer Rights Act 2015. Please see Section IV below.


IV. Faulty, Damaged, or Incorrect Items

If your gel wraps arrive damaged, faulty, or are not what you ordered, please contact us within 7 days of delivery at wegotyou@sassysaints.com with the following:


  • Your order number.
  • A description of the fault or damage.
  • Photos of the damaged or faulty item.


We will arrange one of the following at no cost to you:


  • A replacement, sent free of charge, or
  • A full refund, processed within 14 days.


No return is required for confirmed faulty items. We will not ask you to return a faulty product unless we have a specific reason to do so, and any return postage in such cases will be covered by us.


Your statutory rights in relation to faulty goods are not time-limited to 7 days — this is simply our preferred notification window to resolve issues quickly. Under EU and UK law you have longer-term rights in relation to goods that do not conform to the contract.


V. How to Request a Return or Refund

To request a return or refund under any of the above, please contact our support team:


  • Email: wegotyou@sassysaints.com
  • Response time: We aim to respond to all requests within 2 business days.


Please include your order number, the reason for your request, and any relevant photos if the item is faulty or damaged. Our team will guide you through the process and confirm next steps.


Alternatively, you may use the Model Withdrawal Form in Appendix A to formally notify us of a return under your statutory withdrawal right.


VI. Refund Method and Processing

  • All refunds are processed to the original payment method used at checkout.
  • Refunds are processed within 14 days of receiving returned goods or proof of return.
  • We will not charge any administrative fee for processing a refund.
  • If you paid by card, your bank may take additional time to credit the refund to your account — this is outside our control.


VII. Contact Information

For any questions about this Return & Refund Policy, please contact us:


  • Email: wegotyou@sassysaints.com
  • Address: Sassy Saints B.V., Keizersgracht 62, 1015 CS, Amsterdam, the Netherlands
  • Response time: Within 2 business days


If you are not satisfied with how we handle your return or refund request, you have the right to contact your local consumer protection authority or, for EU residents, use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.


Appendix A: Model Withdrawal Form

You are not required to use this form — you may exercise your right of withdrawal by any clear statement. However, if you wish to use it, please complete and send this form to wegotyou@sassysaints.com.


MODEL WITHDRAWAL FORM

To: Sassy Saints B.V., Keizersgracht 62, 1015 CS, Amsterdam, the Netherlands

Email: wegotyou@sassysaints.com


I hereby give notice that I withdraw from my contract of sale for the following order:


Order number: _______________________________________________

Ordered on / received on: _______________________________________________

Product(s) being returned: _______________________________________________

Reason for return (optional): _______________________________________________

Your name: _______________________________________________

Your address: _______________________________________________

Your email address: _______________________________________________

Date: _______________________________________________


Signature (only required if submitting this form on paper):


Signature: _______________________________________________