Return Policy

To return your kit please reach out to our customer support via and they'll initiate the returns process.

*Please note that the return policy is only available for unused products. If your product is used please go to the refund policy.

You are not eligible for a return in the following cases:

Expired Return Window: If the return window of 30 days after receiving the goods has expired, you are not be eligible for a return. 
Product Used: To stringent hygiene standards, once a product has been utilized, it becomes ineligible for return. However, we encourage you to explore our Refunds - 3 Treatments Risk-Free Trial Policy as an alternative avenue to assess product efficacy and satisfaction.
Seal is off of products: goods are not be eligible for return if the seal for health or hygiene reasons is broken after delivery, unless they are faulty.
Non-Compliance with Return Policy: Failure to comply with the return policy, such as not providing proof of purchase or returning items beyond the specified time frame, result in ineligibility for a refund.
Damage Caused by Customer: If the product has been damaged due to mishandling or misuse by the customer, we cannot offer a refund.
Gift with Purchase: If a free gift was provided with the purchase and it’s not returned along with the product, the value of the gift may be deducted from the refund amount.